Overview

These Seller and Service Provider Terms and Conditions govern the use of Seller Services by Sellers and Service Providers on the Platform and shall prevail over the General Terms of Use in the event of any conflict or inconsistency.

These terms establish the binding conditions under which access to and use of the Seller Services is permitted. By engaging with the Platform as a Seller or Service Provider, you unequivocally agree to comply with and be bound by these terms.

Defined Terms

All capitalized terms not expressly defined herein shall bear the same meanings ascribed to them in the General Terms of Use. Key definitions include:

• Buyer

  Any individual or entity that purchases Products and/or Services listed on the Platform

• Estimated Shipping Date

  The date by which a Product is expected to be shipped, as specified by the Seller

• Logistics Partner

  Any logistics or shipping service provider expressly approved and officially communicated by autoMoss

• Required Product & Service Information

  All mandatory data including descriptions, identifiers, delivery limitations, pricing, brand/model specs

• Seller & Service Provider

  Any individual or business entity registered for marketing, selling, and delivering Products/Services

• Delivery Mode

  Manner of Product delivery - either via shipment or Buyer self-pickup

• Delivery Information

  Includes all pertinent data related to shipping and delivery timelines, estimated or guaranteed dispatch and arrival dates, and specifics impacting transaction fulfillment

• Automoss Refund Policies

  The binding return, replacement, and refund procedures as publicly posted and maintained on the Platform

• Waybill

  Consignment notes, labels, and associated shipping documentation with full shipment details

Registration Requirements

In order to access and utilize the Seller and Service Provider Services on the Platform, every Seller is strictly required to complete the registration process by creating a valid and verified Account.

Mandatory Registration Information

• Full legal name or registered business name
• Physical business or residential address
• Active contact number and valid email address
• Goods and Services Tax Identification Number (GST No.)
• Permanent Account Number (PAN No.)
• Government-issued identity proof
• Real-time Live Location data

Seller Services Available

The Platform empowers Sellers and Service Providers to deliver a complete ecosystem of automotive care, maintenance, customization, and repair services, ensuring exceptional quality, convenience, and customer satisfaction.

Platform Operations

Seller & Service Provider Representations

By listing products or services on the autoMoss platform, all Sellers and Service Providers explicitly represent, warrant, and agree to the following:

• Legal Ownership

  They are the legal owners or duly authorized resellers/providers of all listed products or services

• Accurate Information

  All product/service information (titles, descriptions, pricing, specifications, availability) is truthful, complete, and kept consistently up to date

• Price Parity

  Shall not offer the same products/services on more favourable terms (lower pricing, better warranties, promotional offers) through any other platform or sales channel

• Legal Compliance

  Remain in full compliance with all applicable local, national, and international laws, regulations, and autoMoss operational/ethical policies

• Post-Sale Accountability

  Bear full accountability for all post-sale actions: returns, replacements, refunds, service revisions, warranty fulfillment, and remedying any improper or low-quality products/services

Disclaimers

autoMoss functions solely as a digital marketplace and does not provide any guarantee regarding the quality, durability, fitness, value, or marketability of any product or service listed by Sellers or Service Providers.

autoMoss NOT Liable For:

• Order non-fulfillment or partial delivery
• Product or service defects, misrepresentation, or inaccuracies
• Damages, delays, or losses occurring during fulfillment or execution
• Any disputes, warranty claims, or legal conflicts arising from the transaction

Payment Terms

(A) Payment Disbursement

autoMoss shall disburse payments to Sellers through a designated Nodal Account within 3 to 7 business days from the date of receiving the final confirmation of successful transaction completion from the Buyer.

All disbursements will be made after deducting applicable charges, platform fees, commissions, penalties (if any), and any other dues payable to autoMoss according to Return, Cancellation & Refund policy.

(B) Payment Accuracy Responsibility

(C) Right of Set-Off

autoMoss retains the unconditional right to withhold, delay, or deduct any amount owed by the Seller and service provider to autoMoss from such payouts, including but not limited to:

• • Outstanding fees
• • Chargebacks
• • Refunds
• • Legal liabilities
• • Breaches of platform policies

Sellers explicitly agree to this right of set-off and acknowledge that payment timelines may be adjusted based on dispute resolution or compliance verification, if required.

(D) Disputed Transactions

autoMoss reserves full authority to investigate, hold, or release disputed funds based on conclusive verification under its secure payment framework.

Seller Obligations

Sellers and Service Providers on the autoMoss platform are held to the highest standards of professionalism, accountability, and legal compliance. By operating on the platform, they agree to the following mandatory responsibilities and restrictions:

(a) Product & Service Accuracy

Sellers and Service Providers are solely responsible for ensuring that all product/service information is accurate, complete, and regularly updated. They are also responsible for:

• Timely processing and dispatch of orders
• Secure packaging
• Proper post-sale support
• Resolution of any buyer disputes

(b) Prohibited Direct Contact & Off-Platform Transactions

• Collecting payments outside the platform
• Soliciting business outside of autoMoss
• Diverting or influencing transactions off-platform
• Forcing the cancellation order through the buyer

(c) Seller and Service Provider Liability

If a seller or service provider accepts an order beyond their expertise, capacity, or inventory availability, they assume sole responsibility for all resulting buyer losses and are obligated to recover and reimburse the full extent of those losses without delay.

• Promptly notify the buyer
• Provide a corrective plan
• Resolve the issue to the buyer's satisfaction
• Complete all remedies (refunds, replacements, service corrections) at own cost

Unethical or Illegal Conduct

(a) Order Cancellation & Buyer Mistreatment

Sellers and Service Providers must NOT place buyers in distress by:

• Confirming and then refusing to fulfill orders
• Delivering incorrect, substandard, or unauthorized products or services
• Engaging in any form of harassment, negligence, or deceptive behavior

(b) Order Acceptance Criteria

Sellers and Service Providers are required to verify order details, payment method, delivery mode, and product/service availability before accepting any order. Denial of an order prior to acceptance is permitted.

However, once accepted, the Seller or Service Provider is fully obligated to fulfill the order and is liable for any loss, damage, or discrepancy, including:

• • Delivery of incorrect or substitute products/services
• • Delivery failures or misrouting
• • Damages incurred during the completion of the order

In such cases, Sellers and Service Providers shall bear full financial and legal responsibility, including buyer compensation, replacement, or refund.

Unboarding Process

autoMoss welcomes all categories of sellers and service providers operating within the automotive ecosystem, subject to a strict and thorough verification process.

Verification Process Includes:

• Submission and validation of required documentation
• Telephonic verification
• Physical site inspection (if required)
• Confirmation of business legitimacy and operational capability
• Alignment with platform standards

autoMoss Retains Right to Reject/Suspend/Unboard For:

• Incomplete, false, or unverifiable information provided during onboarding
• Failure to meet platform standards, category-specific criteria, or legal compliance requirements
• Receipt of buyer complaints, quality issues, or fraudulent behavior
• Detection of suspicious activity, policy violations, or ethical breaches
• Determination that seller/service provider's offerings do not serve platform interests

Selling Criteria & Fees

However, commissions may be imposed in cases where Sellers or Service Providers consistently receive poor buyer ratings, fail to meet performance standards, or breach platform policies. This is enforced to protect the buyer experience and maintain platform quality.

(a) Subscription-Based Selling

All Sellers and Service Providers are required to operate under an active autoMoss subscription plan, which determines the scope, visibility, and volume of their listings.

Subscription tiers define access to premium tools, listing capacity, promotional offers, and order handling privileges.

(b) Transaction & Cancellation Fees

• Transaction Fee

  Applied to every successful transaction processed on the platform (covers payment gateway charges, operational costs, and system maintenance)

• Cancellation Fee

  In cases of order cancellations initiated by the Seller or Service Provider without valid justification, a cancellation fee will be automatically deducted from their next payout settlement

(c) Platform-Generated Offers

autoMoss may generate exclusive promotional offers or discount opportunities for select products or services. Sellers and Service Providers may choose to accept or decline these offers at their own discretion.

Participation is optional but may boost visibility and conversions.

Free Listings

autoMoss provides a Free Listing Tier for new or trial users. Under this model, Sellers and Service Providers can list a limited number of products or services with basic visibility and access.

GST Liability Allocation

Seller GST Responsibilities

The entire responsibility for charging, collecting, depositing, and filing GST on all product sales rests exclusively with the respective Partner/Seller in accordance with applicable Indian GST laws and rules. This includes:

• Charging and collecting GST on product sales
• Depositing GST to appropriate authorities
• Filing GST returns
• Issuance of tax invoices
• Statutory returns compliance

autoMoss GST Collection (Services Only)

autoMoss shall charge and collect GST only on all its service categories on consideration for services successfully rendered through the platform.

Where a Partner/Seller or Service Provider holds a valid GSTIN, AutoMoss shall issue tax-compliant invoices for such services so as to enable the availment of eligible input tax credit in accordance with Indian GST provisions.

Partner Competence Liability

Partners, Seller and Service Providers expressly acknowledge that if they undertake and perform any work, or deliver any product or service, beyond their proper knowledge or expertise, and such conduct results in any loss, damage, or injury to the customer or the customer's vehicle, they shall be solely and fully responsible.

Seller's Full Responsibility Includes:

• Bear all losses, damages, costs, and expenses incurred by the customer
• Indemnify the customer for all claims and liabilities
• Make good all damages caused by incompetence
• Accept full legal liability for negligence

Remedies

autoMoss may take corrective actions to maintain platform integrity, protect buyer interests, and ensure compliance with these Terms and Conditions.

Platform Remedies Include:

• Product Delisting

  Removal of specific products or services from the platform

• Account Suspension

  Temporary suspension of seller/service provider account

• Account Termination

  Permanent removal from the platform

• Financial Penalties

  Deductions from payouts for policy violations

• Legal Action

  Cooperation with authorities for fraudulent or illegal activities

Contact Us

If you have any questions regarding these Seller & Service Provider Terms & Conditions, please contact: